Return Policies

Satisfaction Guarantee

If, for any reason, you are not completely satisfied with your purchase, you may return some items in its original condition within 30 days of receipt in return for a full refund.

Products cannot be returned after 30 days from the date of purchase.

Products that are not in the original condition cannot be returned.

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Damaged Goods

If your parcel arrives damaged, please accept the parcel and take a picture of the damaged parcel, before opening the parcel and taking a picture of the damaged content within.

Once you’ve taken pictures of the damaged parcel and contents, please contact Customer Support within 24 hours of receiving your parcel, so that appropriate actions can be taken and the issue resolved.

We may ask you to send the incorrect product back to us prior to exchanging the product for the correct item or offering you a full refund.

Any shipping fees required as part of the damaged goods returns process will, of course, be refunded back to you.

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Incorrect Goods

If you ordered a product, but received a different product instead, please contact Customer Support within 24 hours of receiving your parcel and report that you have received the wrong product.

We may ask you to send the incorrect product back to us prior to exchanging the product for the correct item or offering you a full refund.

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Exchanging a Product for Another Product

All exchanged items will be charged a re-shipping fee, unless they arrived damaged or were shipped incorrectly

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Returning a Product for a Refund

If you return a product for a refund, you will need to cover the cost of the shipping fee for returning the item.

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The shipping time is stated at checkout.

 

Price £3.99

Deliveries can be made at any point from 8am to 8pm, Monday to Saturday. Your selected shipping service comes with three delivery attempts. It is up to yourself to be available for delivery or contact the courier with a safe place or suitable neighbour. You will receive tracking upon dispatch and can do this via that information.