Shipping Information
Shipping is done using EVRI OR YODEL. The shipping time is stated at checkout.
Deliveries can be made at any point from 8am to 8pm, Monday to Saturday. Your selected shipping service comes with three delivery attempts. It is up to yourself to be available for delivery or contact the courier with a safe place or suitable neighbour. You will receive tracking upon dispatch and can do this via that information.
Yodel & Evri DO NOT accept claims for parcels left in Safe Places, by selecting Standard delivery, this does allow your parcel to be left in a safe place/ a reasonable neighboring property (this is up to the discretion of your delivery driver) if you do not make yourself available for the delivery and by doing so you are taking responsibility for parcels left in "Safe Places". If you do not wish to receive your parcel to a Safe Place we strongly recommend choosing Express as your shipping option. We also recommend downloading and using the Yodel App as this will allow you to pass on preferences to Yodel such as a suitable neighbor. We can not make these requests on your behalf.
Claims will not be accepted for parcels left in Safe Places with Picture Proof Of Delivery provided.
"9.2 We shall not be liable for missing Parcels where:
in accordance with Clause 5.2, We have delivered the Parcel to the Authorised Location; or
in accordance with Clause 5.3, We have delivered the Parcel to the Relevant Delivery Point or have left the Parcel in a safe place or at alternative address close to the Relevant Delivery Point and have left details at the Relevant Delivery Point of where We have left the Parcel."
If your item wasn't delivered to the location you agreed, it's the seller's legal responsibility to sort out the issue. You can ask them to redeliver your item..."
For clarification, the standard shipping allows delivery to a safe place and by selecting this option you AGREE to the safe place being used. This is in reference to paragraph 1 from the above excerpt.
When returning items, we do not provide return shipping and the costs incurred to us to deliver your items are none refundable. In the event that a parcel is returned to us because the customer did not accept delivery the customer is liable for the delivery costs and the return costs.
When disputing a delivery, you have 24 hours since the delivery attempt to dispute.
Failure to adhere to these time frames will result in your claim being denied.
Orders can not be cancelled once the shipment has been booked in. As soon as the shipping process starts orders can no longer be cancelled. You may contact us about returning these items but the delivery costs and returns costs would be none refundable.